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Telephone Sales
1 Day
The responsibility for making sales calls to
customers and potential customers falls on both
internal and external sales staff and customer
service personnel. Few know how turn
objections and complaints into sales
opportunities.
As well as developing professional sales
techniques the programme enhances the
motivation and enthusiasm of all those
associated with increasing sales and
profitability over the telephone.
The programme will give you tips and pragmatic ideas on:
• Making appointments
• Handling objections
• Dealing with customer complaints
• Making 'cold calls' and taking repeat orders
• Closing the sale
Making appointments, dealing with customer complaints, making 'cold calls' and taking
repeat orders are all key aspects of the programme.
TeamSkills external training courses are held within Sussex, Surrey, Hampshire and the
Greater London Area. We are happy to come and run your internal training courses
anywhere in the UK.
For a timetable and further programme details contact us now:
Conrad or Suzanne Potts on 44 (0)1903 778977.
